FAQ

How Do I Place an Order?

Not specified in the original content. For general order placement, you can typically browse our product catalog, select the desired denture product, add it to your cart, proceed to checkout, fill in your shipping and payment details, and confirm the order.

Is My Payment Information Secure?

Absolutely secure! We prioritize the security of your payment information through two key measures:
  1. Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with global security standards for processing cardholder data.
  2. We use end-to-end encryption technology, which fully protects your credit card details, billing address, and other payment-related information.

    You can trust that every transaction is 100% secure.

Order Shipping & Delivery Time

The entire process is divided into two stages:
  • Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will process and ship it within 2 business days.
  • Delivery Time:
    • Domestic Orders: Standard delivery time is 3–8 business days.
    • International Orders: Delivery may take 5–22 business days, depending on your location and local customs clearance procedures.

Order Tracking

Yes, you can track your order in real time:
  1. Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  2. Use the tracking number on the official website of the shipping carrier (e.g., UPS, DHL) to check the real-time status of your shipment, including the estimated delivery date.

Shipping Fees

We offer free standard shipping for all orders, with no minimum purchase requirement.

Product Assembly

No assembly required! All products are fully pre-assembled before shipment. You only need to open the product packaging, and it will be ready for use in 1 minute—no tools or extra steps needed.

Return Policy

We offer a 30-day return guarantee for all products:
  1. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product.
  2. We cover all return shipping costs.

Contact Customer Service

You can contact our customer service team via email:
  • Email Address: vjfsgqq225@hotmail.com
  • Quick Help Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order problem, return request) in the email.
  • Response Time: Our team will reply to you within 48 business hours (Monday to Friday, excluding public holidays).